We will only close if there is a severe weather warning that causes a threat to safety. General winter conditions, including high winds and heavy rain does not on their own, deem the event too dangerous. We ask you to dress appropriately for the winter weather.
Please note Weardale Railway and The Santa Express have no responsibility for traffic delays, road closures, winter weather, personal family circumstances, acts of God, or your own personal travel choices or arrangements, that deem you being late, unable to attend, or missing the train. We advise you arrive no later than 15 minutes prior to departure, and leave time with enough time to consider any delays, as well as to walk from the car park area to the station. Last entry onto the train is 5 minutes prior to departure. no entry can be made after this time, as H&S checks will be underway, and train doors will be locked.
We advise you follow us on social media, where any last-minute updates or decisions are likely to be communicated. We advise you also check your emails regularly as longer-term updates will be communicated there.
You are only liable for a refund, if we make a decision not to run the event at all. If the event is still going, we will not offer a refund and are not obliged to offer a replacement ticket under any circumstances.
