Your ticket is for a specific train, if you miss your train Weardale Railway have no obligation to reschedule. We’ll do our very best to accommodate you however we are unable to guarantee you being able to book on another train.
If you are unfortunate enough to miss your train, please make yourself known to one of our crew as soon as possible at the station, who can then notify our Event Manager. They will then advise you of how best to proceed. Our Event Manager submits a report each evening and only if your party are noted on that report will our booking crew offer a discount to rebook for future dates. Our Event Manager will ask you to email hello@santaexpress-weardalerailway.co.uk with your booking reference, brief info about the occurrence, and a password they gave you on the evening to prove you arrived.
