If you accidently arrive on a date earlier than booked, we will ask you to wait until booked guests arrive. When we will see if there are any unbooked seats, so as to accommodate you on that day. we will then take note of your booking reference to cancel your original booking.
Should you forget entirely about your booking and the train or date has passed, we cannot offer a free replacement. Our system does allow us to see if a ticket has been scanned or not, if it was not scanned we will do our best to offer you a slightly discounted rate to rebook once again, subject to availability. We hold no liability for missed bookings.
