Our staff will do their best to help in any way that they can with assistance when boarding. Those with mobility issues will be boarded first, so we advise you arrive 30 minutes prior to departure. Boarding will begin 15 minutes prior to departure. If you are in a wheelchair please purchase the free wheelchair ticket at time of booking, this alerts our team in advance to your need for ramp / assistance on the evening. We can only accommodate wheelchair users who are able to move from wheelchair to train seat.
We do have a ramp for wheelchair access and boarding of the train. If any guests do have mobility issues, a carer or member of YOUR OWN PARTY should be physically fit and able to assist the person, out of their wheelchair / buggy and into their train seat. Our staff can assist, but cannot help lift. After they are on board, the carer or member of the party can take their buggy or wheelchair back to our dedicated area on the station.
We offer one carer ticket at a discounted price of just £10 (Standard tickets only) with 1 paying guest.
There is an accessible toilet on Platform 1 at Stanhope Station.
There are a limited number of Blue Badge parking spaces at the station (These must be pre-booked when booking your train tickets).
Should guests require drop off at the station entrance, there is a designated drop off area. After which the driver can then go and park and re-join your party at the station.
