Groups are classed as any party of 10 people or over, and we have special group rates with a discount of £5 per ticket ( not applicable to VIP seats or with any other discount codes)
You can make a group booking by emailing hello@santaexpress-weardalerailway.co.uk or by calling 07971 485 684 during office hours 9.30am – 4.30pm. You will be prompted for
a) the make-up of your group (ie. who are you – special interest group, friends, family ?)
b) your preferred dates and time
c) expected number in the party. (adults / children (3-8) or (9-15) / free 2s and under) plus any special tickets such as carer, accessible parking, coach parking etc
Our group policy is:
- We take full payment at the time of booking for smaller family groups up to 15.
- If you have a larger group or special interest group, that needs more time to speak to group members, we can hold a group booking for a specific time and date, provisionally for 14 days, to allow you time to finalise details with your group members / organisation. Should you required to change the date of your provisional booking, you can do this within the 14-day time period only.
- After this 14-day provisional booking time, we will invoice you for the full cost.
- Full and final payment is required one month later (or one week prior to travel whichever is sooner). We will advise dates of these milestones at the time of booking.
- Should you book less than 14 days prior to date of travel or after 17th October, then 100% of the group booking cost is payable at 7 days prior.
Please note: If payments are not received by these milestone dates, we will contact you once, giving a deadline. After the deadline passes, if we have not heard from you, the booking will automatically be released. The Santa Express takes no liability for non- responses to milestone dates. All deposits are non-refundable, including lost deposits. Lost deposits are not able to be reinstated.
