You must advise us 48 hours in advance of your departure date / time, if you are unable to attend, or would like to exchange your tickets for a future date we will do our best to do so, subject to availability.
To make an amendment to your booking please email : hello@santaexpress-weardalerailway.co.uk with your booking ref, original and new dates / times. Or by calling the office on 07729 765504 between 9.30am – 5.30pm. Please state / quote your current booking reference, or postcode to hand together with your preferred new time & date.
We have a strict no exchange policy less than 48 hours prior to departure, we also have a strict no-refund policy, under any circumstances. The only exception to our non-refund policy will be if we make a decision to cancel the event.
