Can I bring animals on the train?
No, the only exception to this are assistance dogs. Please book a free assistance dog ticket, this ensures our team are aware of you on the train. Proof of assistance dog may be required on evening.
Are large items, allowed on board ? e.g. oversized bags, bulky walking aids, pushchairs or wheelchairs ?
Space on board the train is very limited we advise any large items such as pushchairs , wheelchairs, baby seats, large bags MUST be left in your car, wherever possible. Our crew on duty, will be unable to allow these into the admission area / onto the station platforms and reserve the right to refuse […]
What about guests with additional special needs ?
Whilst we wish to make The Santa Express as inclusive as possible, there is some information which you should be aware of, to ensure you are prepared, and have a great experience: If any of your guests are neurodivergent or struggle with crowds, we highly recommend the VIP tickets as these carriages hold a smaller […]
Is The Santa Express train an accessible event?
Our staff will do their best to help in any way that they can with assistance when boarding. Those with mobility issues will be boarded first, so we advise you arrive 30 minutes prior to departure. Boarding will begin 15 minutes prior to departure. If you are in a wheelchair please purchase the free wheelchair ticket […]
Are there any toilets / disabled toilets or baby change on the train?
There are permanent toilets located on arrival at the platform at Stanhope Station. We have also installed temporary event toilets at the front of the station. On the Santa Express train there is one small toilet per carriage. There are no separate disabled toilets or baby change on the train, however we do have an […]
What should i expect onboard? What type of train is it and does it move?
Our trains are formed of heritage 1960s / 1970s diesel locomotives and carriages, operated by Weardale Railway under ownership of The Auckland Project. This is an hour long moving train, with live cast and crew performing on board, to a narrated Christmas story. There will be singing (some familiar Christmas tunes, and some special new […]
