Making a group booking for 10 or more people?
Groups are classed as any party of 10 people or over, and we have special group rates with a discount of £5 per ticket ( not applicable to VIP seats or with any other discount codes) You can make a group booking by emailing hello@santaexpress-weardalerailway.co.uk or by calling 07971 485 684 during office hours 9.30am […]
Refunds, cancellations and exchanges policy?
You must advise us 48 hours in advance of your departure date / time, if you are unable to attend, or would like to exchange your tickets for a future date we will do our best to do so, subject to availability. To make an amendment to your booking please email : hello@santaexpress-weardalerailway.co.uk with your […]
Can I add on an extra person to my booking / party afterwards?
The simple answer is yes. But due to it being a seated ticket, we cannot guarantee there will be a free seat next to your original booking seats. if you would like to cancel and rebook your whole booking in order to be seated together, we can look at availability for you . Please email […]
Can I buy a ticket on the door?
We strongly advise booking your ticket in advance. You can buy tickets up until 24 hrs before the day/time of departure if there are seats available. We do not accept cash on the door, payment is by card only.
When will I receive my ticket ?
You will receive 2 emails after you have completed your payment which will be the confirmation with QR coded tickets and a booking / invoice summary. These usually arrive immediately or within the hour depending upon your mail exchange. A PDF of your QR coded ticket is included. One for each person (unless you are […]
Do you offer NHS / blue light / forces / OAP concessions discounts ?
Whilst we appreciate the fantastic service delivered by staff fulfilling these vital roles, we apologise but we are unable to offer discounted tickets due to our short Christmas season and limited capacity trains.
What are the different ticket types ?
We have three different ticket types: Standard Tickets : Everyone receives a Hot Chocolate drink together with a sweet treat. Children will receive a surprise gift. Whilst there are 4 tables in this section, all other seats are airline type seats. Premium includes: as standard package above families will receive one souvenir as a memento […]
Does everyone need a ticket ?
Yes. Children 2’s and under go free, but require a free ticket but must sit on a parent’s knee. You must book all 2’s & under go free tickets at time of booking. You may be refused entry if you turn up without having booked an 2’s & under go free ticket, or our crew […]
