What happens if there is bad / adverse weather?
We will only close if there is a severe weather warning that causes a threat to safety. General winter conditions, including high winds and heavy rain does not on their own, deem the event too dangerous. We ask you to dress appropriately for the winter weather. Please note Weardale Railway and The Santa Express have […]
What do I wear on The Santa Express?
We encourage our guests to immerse yourself in this Festive Train Ride. There will be some queuing outside, so please do wrap up warm. We suggest you wear your best Festive Jumpers, knits, hats and outfits to add to the fun! It also ensures you look memorable, on any photos, and so Santa will know […]
What happens if I arrive on the wrong date ? Either too early or too late ?
If you accidently arrive on a date earlier than booked, we will ask you to wait until booked guests arrive. When we will see if there are any unbooked seats, so as to accommodate you on that day. we will then take note of your booking reference to cancel your original booking. Should you forget […]
What happens if I miss my train ?
Your ticket is for a specific train, if you miss your train Weardale Railway have no obligation to reschedule. We’ll do our very best to accommodate you however we are unable to guarantee you being able to book on another train. If you are unfortunate enough to miss your train, please make yourself known to […]
How far in advance of departure should we arrive ?
We advise you arrive no earlier than 30 minutes prior to your train departure time and allow 15 minutes to park and get onto the platform.
